Notify Me

Privacy Policy

RYDR Privacy Policy

Effective Date:  May, 2026
Company: RYDR, LLC
Website: https://www.joinrydr.com
Contact Email: support@joinrydr.com

RYDR, LLC, an Iowa limited liability company, values user privacy and is committed to being clear about how information is collected, used, shared, stored, and protected when users access or use the RYDR mobile application, website, and related services.

This Privacy Policy applies to the RYDR mobile application, website, user accounts, profiles, rydes, charity rydes, auctions, leaderboards, in-app messaging, push notifications, support communications, and any other services operated by RYDR, LLC.

By accessing or using RYDR, you agree to this Privacy Policy. If you do not agree, you should not use the app or related services.

1. Overview of RYDR

RYDR is a mobile app and community platform that allows users to create, discover, join, and participate in rydes, charity rydes, events, auctions, and ride-related activities. RYDR may include user profiles, user-uploaded photos and descriptions, in-app messaging, ride activity tracking, mileage tracking, leaderboards, charity auction functionality, push notifications, and related tools.

Because RYDR includes account-based features, user-generated content, ride activity, location-related information, and payments, we collect and use certain information to operate the app, provide core functionality, protect users, support event organizers, process transactions, moderate content, and improve the RYDR experience.

2. Information We Collect

RYDR may collect information directly from users, automatically from devices and app activity, from third-party services used for login or payments, and from interactions with rydes, events, charity rydes, auctions, messages, and support requests.

2.1 Account and Profile Information

When you create or use a RYDR account, we may collect:

  • Name

  • Email address

  • Phone number, if provided or required for certain features

  • Username, display name, or profile name

  • Password or authentication credentials

  • Google Sign-In information, if you use Google to create or access your account

  • Profile photo

  • Public profile information

  • User preferences

  • Account status and settings

  • Support history and account-related communications

2.2 User-Generated Content

RYDR may collect content that you upload, submit, send, or publish through the app, including:

  • Photos

  • Ride descriptions

  • Charity ryde descriptions

  • Event descriptions

  • Auction item descriptions

  • Profile descriptions

  • Messages

  • Comments or other communications, if available

  • Organizer submissions

  • Reports, complaints, or moderation requests

User-generated content may be visible to other users, event participants, organizers, administrators, or the public depending on the feature and your selected settings.

2.3 Ride, Event, and Activity Information

RYDR may collect information related to rydes, events, charity rydes, and app activity, including:

  • Rydes created

  • Rydes joined

  • Charity rydes submitted

  • Events joined or followed

  • Auction participation

  • Ride start and completion activity

  • Total rydes completed

  • Total miles

  • Weekly distance

  • Leaderboard activity

  • Event participation history

  • Organizer and participant information

  • App interaction history related to rydes, events, and auctions

2.4 Location-Related and Device Information

RYDR may collect location-related and device-related information while you use the app, including:

  • Device IP address

  • Approximate location derived from IP address or device activity

  • Ride-related location information while using the app

  • Route-related activity

  • Mileage and distance data

  • Device type

  • Operating system

  • App version

  • Device identifiers or app-specific identifiers

  • Network information

  • General diagnostic or technical information

RYDR is designed so that users cannot see another user’s live location through the app. However, RYDR may use location-related and ride activity information to provide app functionality, calculate distance, support weekly mileage tracking, maintain leaderboards, detect misuse, and improve the app experience.

RYDR does not intend to track your live location when you are not using the app. Location-related data is intended to be collected only while the app is in use or while a user is actively using a feature that requires location-related functionality.

2.5 Payment and Auction Information

RYDR may allow users to make payments through the app in connection with charity auctions or other approved app features. Payments may be processed through Stripe or another third-party payment processor.

RYDR may collect or receive limited payment-related information, including:

  • Transaction amount

  • Transaction date

  • Auction item or event connected to the payment

  • Payment status

  • Payment processor confirmation details

  • Refund, chargeback, or dispute information

  • User and organizer information related to the transaction

  • Payout-related information for organizers

RYDR does not intend to store full credit card numbers or complete payment card details on RYDR-controlled systems. Payment card information is generally processed by the third-party payment processor.

2.6 In-App Messaging and Communications

If RYDR offers in-app messaging or communication features, we may collect, store, review, or process messages and related metadata as necessary to:

  • Deliver messages

  • Support user communication

  • Investigate abuse or misuse

  • Enforce community standards

  • Respond to user reports

  • Protect users and organizers

  • Comply with legal obligations

Users should not use in-app messaging to share sensitive personal, financial, medical, legal, or private information that is not necessary for the intended purpose of the app.

2.7 Push Notification Information

RYDR may collect and use information necessary to send push notifications, including:

  • Device push token

  • Notification preferences

  • App activity related to notification delivery

  • Event, ride, auction, account, or message-related notification triggers

Users can manage or disable push notifications through device settings.

2.8 Support, Safety, and Moderation Information

When you contact RYDR, report content, request support, submit a complaint, or communicate with administrators, we may collect:

  • Name and contact information

  • Account information

  • Details of the request or report

  • Screenshots or supporting materials you provide

  • Messages, user content, or event details related to the issue

  • Internal notes, review history, and moderation decisions

3. How We Collect Information

RYDR may collect information in the following ways:

  • When you create or update an account

  • When you log in using email/password or Google Sign-In

  • When you create, join, or interact with a ryde or event

  • When you submit a charity ryde for approval

  • When you upload photos, descriptions, messages, or other content

  • When you participate in auctions or make payments

  • When the app measures ride activity, mileage, or distance

  • When your device interacts with the app, servers, or app features

  • When you allow app permissions, such as location or notifications

  • When you contact support or submit a report

  • When third-party service providers, such as authentication or payment processors, provide information needed to operate the app

4. How We Use Information

RYDR may use collected information to operate, protect, improve, and support the app and related services.

We may use information to:

  • Create and manage user accounts

  • Authenticate users

  • Provide access to RYDR features

  • Display profiles, rydes, events, charity rydes, auctions, and leaderboards

  • Track total rydes, total miles, weekly distance, and app activity

  • Support ride and event participation

  • Review and approve charity ryde submissions

  • Process auction-related activity and payments

  • Distribute applicable proceeds to approved organizers

  • Share event-specific information with relevant organizers

  • Send push notifications

  • Enable in-app messaging

  • Moderate user content

  • Detect, investigate, and prevent inappropriate content, fraud, abuse, harassment, unsafe conduct, or policy violations

  • Respond to reports, complaints, support requests, and legal requests

  • Improve app performance, reliability, safety, and user experience

  • Maintain app security and prevent unauthorized access

  • Enforce RYDR’s Terms of Use, Community Guidelines, Safety Waiver, Auction Terms, and related policies

  • Comply with legal, tax, accounting, financial, safety, and regulatory obligations

5. Location Data and Ride Activity

RYDR may use location-related information and ride activity to provide core app features. This may include mileage calculations, total distance, weekly distance, completed rydes, leaderboards, route-related functionality, event participation, and safety or abuse review.

RYDR is designed so that users cannot view another user’s live location. However, certain activity statistics, such as total rydes, total miles, weekly distance, leaderboard rankings, display name, profile photo, or similar app-related metrics, may be visible to other users.

Location and mileage data may not always be accurate. Data may be affected by device settings, network conditions, GPS availability, battery settings, app permissions, operating system limitations, or technical errors.

Users may control certain location permissions through device settings. If location permissions are disabled, some RYDR features may not function properly.

RYDR does not use location data to track users across apps and websites owned by other companies unless RYDR separately discloses that practice and obtains any required user permission.

6. How We Share Information

RYDR does not sell personal information in the ordinary sense of exchanging personal information for money. RYDR may share information as described below.

6.1 With Event Organizers

If you join, participate in, submit, bid on, pay through, or otherwise interact with a specific ryde, charity ryde, event, or auction, RYDR may share event-specific information with the organizer of that event.

This may include information reasonably necessary for:

  • Event administration

  • Participant communication

  • Auction fulfillment

  • Safety coordination

  • Organizer reporting

  • Payout verification

  • Dispute resolution

  • Compliance review

Organizers are expected to use shared information only for legitimate event-related purposes and in compliance with applicable laws and RYDR policies.

6.2 With Service Providers

RYDR may share information with trusted service providers that help operate the app. These may include providers for:

  • Cloud hosting and databases

  • Authentication and login

  • Payment processing

  • Push notifications

  • Email or support communications

  • Security and fraud prevention

  • App infrastructure

  • Content moderation

  • Customer support

  • Legal, accounting, tax, and compliance services

Service providers are expected to protect user information and use it only for the services they provide to RYDR.

6.3 With Payment Processors

RYDR may share payment-related information with Stripe or another payment processor to process payments, verify transactions, manage disputes, prevent fraud, and comply with financial requirements.

Users may also be subject to the payment processor’s own privacy policy and terms.

6.4 With Legal, Safety, or Compliance Parties

RYDR may share information when we believe it is reasonably necessary to:

  • Comply with law, regulation, subpoena, court order, legal process, or government request

  • Protect the rights, safety, and property of RYDR, users, organizers, charities, or the public

  • Investigate fraud, abuse, harassment, threats, unsafe activity, or policy violations

  • Enforce our legal agreements

  • Respond to disputes, chargebacks, payment issues, or claims

  • Prevent harm or illegal activity

6.5 Business Transfers

If RYDR is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, user information may be transferred or disclosed as part of that transaction, subject to appropriate protections where required by law.

7. Tracking, Advertising, and Analytics

RYDR does not currently use third-party advertising networks, third-party analytics SDKs, Meta Pixel, Google Analytics, Firebase Analytics, or similar tools unless otherwise disclosed in the app or this Privacy Policy.

RYDR does not currently intend to track users across apps and websites owned by other companies for targeted advertising or advertising measurement.

If RYDR later adds advertising, analytics, attribution, remarketing, tracking SDKs, or similar technologies, RYDR will update this Privacy Policy and provide any required notices or permissions, including any permissions required by Apple’s AppTrackingTransparency framework where applicable.

RYDR will not require users to allow tracking as a condition of using core app functionality unless permitted by applicable law and platform rules.

8. Apple App Store Privacy Disclosure Alignment

RYDR intends for its App Store privacy disclosures to accurately reflect its actual data collection and use practices.

Depending on the final app build, RYDR may need to disclose the following data categories in App Store Connect:

  • Contact Information, such as name, email address, and phone number

  • User Content, such as photos, messages, descriptions, profile content, and event submissions

  • Location, such as approximate location or ride-related location information while using the app

  • Identifiers, such as user ID, device ID, or app-specific identifiers

  • Purchases or transaction information related to auctions or payments

  • Usage Data, such as app interactions, ride activity, leaderboard activity, and event engagement

  • Diagnostics, such as crash data or performance data if collected

  • Other Data, if additional app-specific information is collected

RYDR should ensure that the privacy information submitted in App Store Connect matches the app’s actual behavior, third-party SDKs, data sharing practices, and future updates.

9. App Permissions

RYDR may request device permissions to support app functionality. These permissions may include:

9.1 Location Permission

RYDR may request location permission to support ride tracking, distance calculations, route-related activity, event functionality, leaderboard features, and related app functionality.

9.2 Photo or Media Permission

RYDR may request access to photos, camera, or media if users choose to upload profile photos, ride photos, charity ryde photos, event photos, auction images, or other user-generated content.

9.3 Push Notification Permission

RYDR may request permission to send push notifications related to accounts, messages, rydes, events, charity rydes, auctions, app updates, reminders, and support communications.

9.4 Camera Permission

RYDR may request camera permission if users choose to take or upload photos directly through the app.

RYDR will use permissions only for the purposes described in this Privacy Policy and in the permission prompts presented by the device or app.

Users may manage permissions through their device settings. If permissions are disabled, some features may not work properly.

10. User-Generated Content, Reports, and Moderation

RYDR includes user-generated content and community-based features. Users may upload or submit photos, descriptions, messages, event details, charity ryde details, auction details, and other content.

RYDR may review, moderate, remove, restrict, or block content that RYDR believes is inappropriate, unsafe, unlawful, misleading, offensive, objectionable, abusive, harassing, discriminatory, fraudulent, sexually explicit, harmful to minors, infringing, spammy, or inconsistent with the purpose of the app.

RYDR may remove, block, suspend, or terminate users who upload inappropriate content, misuse app features, violate community standards, create safety concerns, or act in a way RYDR reasonably determines may harm users, organizers, charities, RYDR, or the app community.

RYDR may provide in-app tools to report offensive content, report users, block users, and contact support. Users may also contact RYDR at support@joinrydr.com.

RYDR may retain content, account information, messages, reports, and moderation history where needed to investigate violations, enforce policies, protect users, resolve disputes, or comply with legal obligations.

11. Children and Minors

RYDR is not intended to be directed primarily to children under 13. RYDR does not knowingly intend to collect personal information from children under 13 without appropriate parent or legal guardian consent.

Because RYDR involves public/community features, user-generated content, messaging, ride activity, location-related information, and events involving motorized activities, minors should use RYDR only with the knowledge, permission, and supervision of a parent or legal guardian.

Users under 18 should be accompanied by a responsible adult when participating in any ryde, event, charity ryde, auction-related pickup, meetup, or activity discovered through or organized on RYDR.

If a parent or legal guardian believes that RYDR has collected personal information from a child under 13 without proper consent, they may contact RYDR at support@joinrydr.com. RYDR will review the request and take appropriate action, which may include deleting the information or disabling the account.

12. Data Retention

RYDR retains information for as long as reasonably necessary to provide the app, operate core features, support users and organizers, maintain records, comply with legal obligations, resolve disputes, prevent fraud, protect safety, process payments, distribute funds, enforce agreements, and operate legitimate business functions.

Retention periods may vary depending on the type of information and the reason it was collected.

RYDR may retain certain information even after an account is deleted where retention is reasonably necessary or legally required, including:

  • Payment and transaction records

  • Tax, accounting, and financial records

  • Fraud prevention records

  • Chargeback or dispute records

  • Safety reports

  • Moderation and enforcement records

  • Legal claims or compliance records

  • Records needed to protect the rights, safety, or property of RYDR, users, organizers, charities, or the public

Where possible, RYDR may delete, anonymize, or de-identify information that is no longer needed.

13. Account Deletion and Data Deletion Requests

RYDR supports account-based features. Users may request deletion of their account and associated personal information through the app where available or by contacting support@joinrydr.com.

RYDR intends to provide an in-app account deletion option that allows users to initiate account deletion from within the app.

When an account deletion request is made, RYDR may take reasonable steps to verify the request and confirm that the request was made by the account holder. Once verified, RYDR will delete or de-identify personal information associated with the account, unless retention is required or permitted for legal, safety, financial, tax, fraud prevention, dispute resolution, enforcement, or operational reasons.

Deleting an account may remove or disable access to:

  • Profile information

  • User content

  • Ride history

  • Leaderboard participation

  • Messages

  • Event participation

  • Auction participation

  • Account settings

Some content or records may remain visible or retained where necessary to preserve event records, auction records, safety reports, legal compliance, fraud prevention, dispute history, or financial records.

RYDR will inform users if additional time is needed to complete account deletion.

14. User Choices and Controls

Users may have choices regarding their information, including:

  • Updating account profile information

  • Managing push notification settings through device settings

  • Managing location permissions through device settings

  • Managing camera or photo permissions through device settings

  • Reporting or requesting removal of inappropriate content

  • Blocking users where the feature is available

  • Requesting account deletion

  • Requesting deletion or correction of certain personal information

  • Withdrawing consent where applicable

Some app features may not function properly if certain permissions are disabled.

15. Security

RYDR uses reasonable administrative, technical, and organizational safeguards designed to protect user information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no app, website, server, database, transmission, or electronic system is completely secure. RYDR cannot guarantee that information will never be accessed, disclosed, altered, lost, or misused.

Users are responsible for maintaining the confidentiality of their login credentials and protecting access to their devices.

If you believe your account has been compromised, contact RYDR at support@joinrydr.com.

16. International Users

RYDR is initially focused on users in the United States but may be accessible globally.

If you access RYDR from outside the United States, you understand that your information may be collected, processed, transferred, and stored in the United States or other locations where RYDR or its service providers operate.

Data protection laws in these locations may differ from those in your location. By using RYDR, you consent to the collection, use, processing, transfer, and storage of information as described in this Privacy Policy, subject to applicable law.

Users outside the United States may have additional privacy rights under local laws. RYDR will respond to applicable privacy requests as required by law.

17. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable state privacy laws. These rights may include the right to:

  • Request access to personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request a copy of certain personal information

  • Opt out of certain types of data sharing or targeted advertising, if applicable

  • Limit certain uses of sensitive personal information, if applicable

  • Appeal certain privacy request decisions, if applicable

RYDR does not currently sell personal information in the ordinary sense of exchanging personal information for money. RYDR does not currently use personal information for third-party targeted advertising unless otherwise disclosed.

To submit a privacy request, contact support@joinrydr.com.

RYDR may need to verify your identity before processing certain requests. RYDR will not discriminate against users for exercising privacy rights.

18. Third-Party Links and Services

RYDR may contain links to third-party websites, services, payment processors, organizer pages, charity pages, or external resources. RYDR is not responsible for the privacy practices, content, policies, or actions of third parties.

Users should review the privacy policies and terms of any third-party services they access.

19. Changes to This Privacy Policy

RYDR may update this Privacy Policy from time to time. When updates are made, RYDR may update the “Last Updated” date, provide in-app notice, send a notification, or use another reasonable method of notice.

Your continued use of RYDR after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

If a change materially affects how RYDR collects, uses, shares, or protects personal information, RYDR may provide additional notice where required by law or platform rules.

20. Contact Information

For privacy questions, account deletion requests, data requests, moderation concerns, safety reports, or support needs, contact:

RYDR, LLC
Email: support@joinrydr.com
Website: https://www.joinrydr.com

Recommended Apple App Store Implementation Notes

The Privacy Policy should be linked in two places:

  1. The App Store Connect privacy policy URL field

  2. Inside the RYDR app in an easily accessible location, such as Account Settings, Legal, Privacy, or Help

RYDR should also make sure the app includes:

  • An in-app account deletion option

  • Clear permission prompts for location, photos/camera, and notifications

  • A way to report inappropriate content

  • A way to block abusive users

  • Published support contact information

  • Accurate App Store privacy nutrition label responses

  • Accurate disclosure of all third-party SDKs and services

  • Updated privacy language before adding analytics, ads, attribution, crash reporting, or tracking tools

Suggested iOS Permission Purpose Strings

These are suggested plain-language examples for the app developer to customize in the iOS configuration.

Location While Using App:
RYDR uses your location while you use the app to track rydes, calculate mileage and distance, support weekly activity totals, and power ride-related features.

Photo Library:
RYDR uses photo access only when you choose to upload profile photos, ride photos, event photos, charity ryde photos, or auction images.

Camera:
RYDR uses camera access only when you choose to take a photo for your profile, a ryde, an event, a charity ryde, or an auction listing.

Push Notifications:
RYDR uses notifications to send app updates related to rydes, events, charity rydes, auctions, messages, reminders, account activity, and safety or support notices.

Draft App Store Privacy Label Mapping

The final App Store Connect answers must match the app’s actual code, SDKs, and backend behavior. Based on the current planned RYDR functionality, the likely App Store privacy categories may include:

Data Linked to the User

  • Contact Info: name, email address, phone number if collected

  • User Content: photos, messages, descriptions, profile content, event submissions, auction listings

  • Location: approximate location and ride-related location information while using the app

  • Identifiers: user ID, app-specific account ID, device/app identifiers if collected

  • Purchases: auction/payment transaction information if collected

  • Usage Data: app interactions, rydes completed, mileage, leaderboard activity, event participation

  • Diagnostics: only if crash/performance data is collected now or later

Possible Purposes of Collection

  • App Functionality

  • User Account Management

  • Product Personalization, if leaderboard/profile/activity personalization is used

  • Analytics, only if analytics are implemented

  • Developer Communications

  • Fraud Prevention, Security, and Compliance

  • Payment Processing

Tracking

Based on the current plan, RYDR should likely answer that it does not track users across apps and websites owned by other companies, unless future analytics, advertising, attribution, remarketing, or third-party SDKs create tracking under Apple’s rules.

If future tools are added, the developer should reassess whether AppTrackingTransparency permission is required.

Scroll to Top